Business was doing very well with solid growth and a corresponding increase in business support requests. In general, the team was growing and very motivated and engaged, however there was an employee struggling to get along with the rest of the team. The situation slowly deteriorated and finally the employee refused to meet neither virtually nor in person with her team members and even the country manager.
The impact on other employees reached a level that could not be ignored and we consulted with Kubota-san. Kubota-san quickly surveyed the situations and developed a solid plan to actively engage with the employee. Kubota-san worked on a weekly basis with the customer service manager and the country manager to discuss the ongoing development.

Kubota-san provided role-play proposals and preparatory advice on interaction with the employee (on emails as well as phone conversations). In less than 4 months the employee resigned and for her own reasons as she had found a new job. The outcome was good for the employee in question, as well as for the team and the company.

We continue to work with Kubota-san on an ongoing basis. At this moment we are working on team building activities focusing on how to be improve internal communication flows.

＜日本語要約＞
ビジネス拡大と共にチーム全体がモチベーション高く成長していた中、周りと連携の取れない社員がいました。同僚や上層部との打ち合わせも断る等、深刻化したため、他の社員への影響を憂慮し、久保田さんに相談しました。すぐに状況を整理し、対応法をアドバイスしてくれ、その後は継続的に上司や社長と進捗状況の確認、ロールプレイ、メールや電話対応の助言を提供してくれました。最終的に4ヶ月弱で自己都合退職の形で収束しました。
現在は、引き続き社内コミュニケーションや組織構築に共に取り組んでいます。